Let’s chat!
“What time does breakfast start?” “Could you send me the spa menu?” “Any ideas for a rainy afternoon?”
Sometimes a message is all it takes. Hotel MSSNGR lets guests chat with your hotel through your own app or WhatsApp. Your team can answer, share useful information and keep the conversation going. And when a question deserves a proper face-to-face chat? Your reception is still right where it was.
Chat is the way to go
A quick question shouldn’t always turn into a phone call or a trip to reception. With Hotel MSSNGR, guests can message you from their own device, at a moment that suits them. You respond in a way that fits your operation. A simple question. A useful answer. And everyone gets on with their day.
Don’t repeat yourself
The restaurant menu. Directions to the spa. Instructions for tomorrow’s activity. Some answers come with a little extra information.
Share documents directly in the chat, so guests have what they need in the conversation. Less explaining where to find something. More “Here you go!”
Only humans can do this!
A local recommendation with a story behind it. A thoughtful answer to an unusual request. That little bit of care a guest remembers long after checking out.
Chat gives your team another way to bring their knowledge and personality into the guest experience. The technology carries the message. Your people make it feel like your hotel.
Your app. Their WhatsApp.
Some guests prefer your hotel app. Others already spend half their day on WhatsApp. Meet them where they feel comfortable.
Hotel MSSNGR offers app-integrated chat and communication via WhatsApp. Give guests a familiar way to get in touch, without turning every question into a call.
New shift. Same conversation.
“Did anyone reply to this guest?”
With a shared inbox in the Hotel MSSNGR back office, your team can see the guest messages and the conversation around them. When shifts change, the context stays put. Set out-of-office hours too, so guests know what to expect when your team is away. A little clarity goes a long way.
A question can be the start of something
“Is the spa worth a visit?” “What’s special about your restaurant?”
These are good moments to help guests discover more of your hotel. Answer their questions, share the details and help them decide what suits their stay. A useful conversation can open a door. Your team knows what’s behind it.
The fact sheet
- Direct guest chat through your hotel app.
- Communication via WhatsApp.
- A shared inbox accessible to your team in the Hotel MSSNGR back office.
- Conversation context available when shifts change.
- Documents shared directly in the chat.
- Out-of-office hours to give guests clear expectations.
Let’s talk about your guest conversations
What do your guests ask most often? And how does your team handle those questions today?
Tell us. We’ll show you how Hotel MSSNGR Chat could fit into your daily operation. A conversation about conversations. Quite appropriate, really.
Hotel MSSNGR is proud to serve these fine hotels and resorts and many more:
We show you how to find the perfect
communication channels for your hotel
without adding any extra work at all!
We speak English, French and German!
Call us at +49 30 – 12 07 60 86
Rather prefer email?
Write us at sales@hotel-mssngr.com